| Resumo: | This article analyzes how universities are addressing gender violence. Using the grounded theory, the author studied the case of the complaint made in 2018 by a group of students from the University of Guanajuato. A series in-depth, semi-structured interviews with representatives from the academic administration, students and teachers, recorded the institutional process in order to identify its scope and limitations. The findings show that the administration acts reactively, with few measures to prevent violence. A piecemeal approach leads to erratic and hasty responses, that cause widespread concern whith in the university community, and the problema is never tackled properly.
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